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Crisis Centre

Professional development programs

Please look through the program offerings for 2018-2019!

September

  • Catch a Brain Wave: Creativity, Innovation and Collaboration - NEW

    Date: Tuesday, September 25
    Time: 9 a.m. to noon
    Target audience: All faculty and staff

    Your brain is more complex, powerful and sophisticated than any computer on the planet.     

    Are you maximizing your neural potential so you can feel confident and thrive in today’s world?

    Nationally recognized 'brain fitness' Expert Jill Hewlett will educate and empower you on how to easily and proactively optimize your brain power and functions with easy and effective brain fitness strategies and tools. 

    With a fit brain, you can quickly and proactively clear stress, make timely decisions, focus on your goals, grow your personal and professional network, and thrive in all areas of life! 

    lEARN HOW TO:

    • Improve brain agility and proficiency for learning, work and life.
    • Develop greater interpersonal and communications skills.
    • Enjoy more energy, restful sleep, less stress and enhanced cognition.
    • Support mental and emotional health to experience feelings of well-being.
    • Reconnect to your executive brain functions and improve areas such as memory, focus, confidence, organization, self-management and creativity.

    Facilitator: 

    • Jill Hewlett
  • Outlook

    Date: Thursday, September 27
    Time: 9:30 a.m. to 12:30 p.m.
    Target audience: All faculty and staff

    This half-day Outlook Shortcuts and Tips training session will show participants effective shortcuts when working with Outlook mail, calendar and contacts.

    Learn How to:

    • Set up Outlook preferences.
    • Organize the navigation pane and the to-do bar.
    • Work with messages options and the reading pane.
    • Use categories and flags.
    • Handle messages and favourite folders.
    • Use quick steps.
    • Work with contact groups.
    • Find, add and track activities of contacts.
    • Navigate the calendar.
    • Create additional calendars.
    • Use multiple Outlook windows.
    • Set up conditional formatting.

    Facilitator: 

    • Simone Lee Hubers, BA (Hons.), Learning Curve

October

  • Fierce Conversations - Feedback/Confrontation - NEW

    Date: Thursday, October 4
    Time: 9 a.m. to 4 p.m.
    Target audience: All faculty and staff (Managers please see Fierce Conversations Section for People Leaders)

    “While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship or a life, any single conversation can.”
    - Susan Scott

    Our work, our relationships, and our lives succeed or fail one conversation at a time. Most conversations just scratch the surface. They fail to address the real issues or needs at hand and then we wonder why things don’t change. A Fierce Conversation is authentic, honest, direct and real.

    Fierce Conversations is a workshop that drives results by improving workplace communication and supporting employee development. Improving workplace communications and having Fierce Conversations promotes respect, honesty and accountability.

    This full day program will cover the foundations of a Fierce Conversation and address Feedback and Confrontation.

    Feedback

    Well-delivered feedback is a gift, and can help to improve results. Learn how to become a strong leader who gives and receives feedback regularly and effectively, but also asks for and welcomes feedback from their team.

    Confrontation

    Learning about confrontation enriches relationships while effectively addressing attitudinal, behavioral or performance issues with a colleague or subordinate. 

    Facilitator: 

    • Beth Partlow, Human Resources Specialist - OD
  • Designing Powerful Presentations

    Date: Tuesday, October 16
    Time: 9 a.m. to noon
    Target audience: All faculty and staff 

    A strong PowerPoint deck adds power to a message, making it easier for you to present and your audience to understand. A poor one can obscure meaning and distract and confuse audiences. This workshop focuses on this valuable but often misused tool. Learn the key principles for designing strong presentation decks that highlight important issues, create impact and drive action.

    Learn How to:

    • Storyboard slides quickly and effectively to ensure the logical flow of your message translates properly onto the slides.
    • Create compelling slide headlines that focus attention on the main point of each slide.
    • Choose the best graphics (e.g. text, diagram, drawing, photo, video, effects, table or graph) to convey slide information, so they powerfully support the main point of the slide.
    • Design the graphics to be quick and easy for your audience to read and interpret accurately.
    • Lay out multiple graphics on a slide to control how an audience navigates and processes information.

    Facilitator:

    • Mila Naimark, Clockwork Talk
  • Project Management (two days) - NEW

    Date: Wednesday, October 17 and Thursday, October 18
    Time: 9 a.m. to 4 p.m.
    Target audience: All faculty and staff

    This two-day session creates a greater knowledge of the basic concepts and functions of project management, and their integration into a coherent project management framework. It is created for those who are interested in further developing their project management skills, and/or those who have managed projects without formal structure and little to no training. 

    Participants will use actual projects to apply their new skills immediately. The emphasis throughout the course is on making project management easy to understand and apply in the workplace. This course will allow project managers to identify and eliminate critical pitfalls and establish consistent project success.

    Participants will gain a basic understanding of the Project Management Body of Knowledge (PMBOK®) as a defined by the Project Management Institute (PMI). Earn one Professional Development Unit (PDU) for every hour of this session.

    learn how to:

    • Define the project problem and establish specific and measureable targets.
    • Scope a project and break down the work.
    • Schedule projects and manage time.
    • Apply planed value, earned value and actual cost to your project.
    • Carry out effective project meetings.
    • Find, analyze and properly plan for project risks.
    • Establish milestones and assess project progress.

    Facilitator:

    • Anita Brisson, PMP, CLSSBB

  • Deep Diversity: A Framework for Understanding Action

    Date: Thursday, October 25
    Time: 9 a.m. to 4 p.m.
    Target audience: All faculty and staff

    What if our interactions with those different than us are strongly influenced by things happening below the radar of awareness, hidden even from ourselves? Based on research and neuroscience, we'll explore prejudice as an unfortunate but normal part of the human experience due to reasons of both nature and nurture, and then take a look at what we can each do about that. 

    You will learn:

    • How to use the Deep Diversity* framework, along with the four pillars of Emotions, Bias, Tribes and Power, to help understand and uncover systemic discrimination within organizations and society at large.
    • What skills we need to develop and actions we need to take to keep moving towards creating an equitable and inclusive workplace.
    • What a personal development plan would look like, and how you can be a change agent.

    * Deep Diversity: Overcoming Us vs. Them is a book by Shakil Choudhury.

    Facilitator:

    • Shannon Thompson, Conflict Management Expert

November

  • High-Impact Customer Service - You Are the University! - NEW

    Date: Thursday, November 1
    Time: 9 a.m. to 4 p.m.
    Target audience: All faculty and staff

    This informative workshop will meet and exceed your expectations. The process starts with a context-driven session where the participants collectively negotiate what customer service means for them in their immediate team. Then we move to the larger context of the whole Customer Service department and, finally, to the relationship between the individual employee’s interaction with each customer and the impact on the whole university.

    Learn How to:

    • Develop an awareness of how exceptional customer service can be created and sustained in your company—now!
    • Apply measurement techniques to assess and monitor service over time.
    • Better understand how people, as individuals and groups, act in organizations and how to leverage your relationships.
    • Impress all your customers on campus.
    • Increase daily effectiveness in interacting with customers.
    • Distinguish between your customers’ needs, perceptions and expectations.
    • Explore and exercise skilful communication techniques: diagnostic questioning, self-marketing, discussion leadership and language choices.

    Facilitator:

    • Diana Kawarsky, MA, CCP, President, The Soft Skills Group
  • OneNote - NEW

    Date: Thursday, November 15
    Time: 9:30 a.m. to 12:30 p.m.
    Target audience: All faculty and staff

    This half-day Introduction to OneNote training session will provide participants with a good working knowledge of OneNote's features and capabilities.

    Learn How to:

    • Storyboard slides quickly and effectively to ensure the logical flow of your message translates properly onto the slides.
    • Create compelling slide headlines that focus attention on the main point of each slide.
    • Choose the best graphics (e.g., text, diagram, drawing, photo, video, effects, table, or graph) to convey slide information, so they powerfully support the main point of the slide.
    • Design the graphics to be quick and easy for audience to read and interpret accurately.
    • Lay out multiple graphics on a slide to control how an audience navigates and processes information.

    Facilitator:

    • Simone Lee Hubers, B.A (Hons.), Learning Curve

December

  • The 4 Rs of Conflict Management/Understanding People Styles

    Date: Thursday, December 6
    Time: 9 a.m. to 4 p.m.
    Target audience: All faculty and staff

    This interactive workshop will provide insight into why people get into disputes and why they let it fester until they turn into full-blown conflicts. You'll also learn how to use these insights to apply seful strategies to prevent conflicts from happening, and to deal with them when they do exist. The result: a return of trust and harmony to your workplace. 

    Learn How to:

    • Understand the 4 Rs of conflict management.
    • Know how to listen to understand what is underneath the conflict.
    • Identify the sources of conflict, and use that information to select a response.
    • Understand and apply the steps of win-win conflict resolution.
    • Build foundations for a stronger team by establishing the right climate for team conflict competence.
    • Understand the different ‘people styles’ that may be present in your team, and how to ‘flex’ to build a stronger team.

    Facilitator:

    • Shannon Thompson, Conflict Management Expert
  • Beyond Basic Excel

    Date: Thursday, December 13
    Time: 9:30 a.m. to 12:30 p.m.
    Target audience: All faculty and staff

    This half day Beyond Excel Basics training session will show participants how to enter, fill, format, select, hide and validate data, manage page breaks, and page set up options, work with window panes and choose status bar options.

    Learn How to:

    • Customize the status bar.
    • Switch workbook views.
    • Use zoom controls.
    • Move around, select and enter data using quick techniques.
    • Work with data validation.
    • Hide data in ranges.
    • Clear data and formats.
    • Use format painter.
    • Format cells with styles.
    • Apply conditional formatting.
    • Create ad use custom lists.
    • Use AutoFill and AutoCalculate.
    • Manage page breaks.
    • Work with page setup options.
    • Print titles, headings and gridlines.
    • Freeze panes.
    • Split windows.

    Facilitator: 

    • Simone Lee Hubers, BA (Hons.), Learning Curve

January

  • Positive Teams (manager version) - NEW

    Date: Thursday, January 17
    Time: 9 a.m. to noon
    Target audience: Managers and emerging leaders

    In this workshop we focus on how leaders can increase motivation and positivity on their teams. It seems that everyone always looks to leaders and managers to solve all the problems but that is just not possible. Leaders need new tools to co-create solutions with their people that will motivate them to do their best work. They also need tools that can quickly turn people’s focus from the negative to the positive solution.

    Learn How to:

    • Use the science of motivation to keep employees inspired and motivated throughout the day.
    • Find many solution-focused (SF) tools that allow leaders to quickly turn people’s focus off of the negative and onto the positive.
    • Find benefits of the solution-focused approach in the workplace.
    • Establish a solution-focused mindset and quickly turn people around to the positive solution with solution-focused tools and techniques.
    • Navigate solution-focused coaching questions that make it easy for leaders to implement the strategies covered in the workshop.

    Facilitator:

    • Louisa Jewell, MAPP
  • Positive Teams - NEW

    Date: Thursday, January 17
    Time: 9 a.m. to noon
    Target audience: All faculty and staff

    Sometimes it can be difficult to stay positive and productive when we are feeling stressed and overwhelmed. In this workshop Louisa Jewell will show you how you can boost your personal positivity and shift your whole day around toward the positive with just a few simple tools. You will also learn practical strategies for turning those negative people in your life around easily and quickly. You will walk away from this workshop feeling energized and happier.

    Learn How to:

    • Understand what a positivity ratio is, and how to maintain it and increase it for both you and your co-workers.
    • Manage your positive energy for greater happiness at work.
    • Manage those difficult people in your life.
    • Use a five-step process for having difficult conversations that work.
    • Use an active constructive response to build relationships with your co-workers.

    Facilitator:

    • Louisa Jewell, MAPP
  • Intermediate Excel

    Date: Friday, January 25
    Time: 9:30 a.m. to 12:30 p.m.
    Target audience: All faculty and staff

    This half-day intermediate Excel training session will show participants how to save views, define range names, manage multiple sheets and workbooks, protect and monitor data, create charts and work with shapes.

    Learn How to:

    • Use Custom Views.
    • Create outlines.
    • Define range names.
    • Manage multiple worksheets and workbooks.
    • Create formulas to summarize data.
    • Monitor cells.
    • Unlock cells.
    • Protect worksheets.
    • Use paste special and paste link.
    • Create quick charts.
    • Highlight data with shapes.

    Facilitator: 

    • Simone Lee Hubers, BA (Hons.), Learning Curve

February

  • Change Management - NEW

    Date: Tuesday, February 12
    Time: 9 a.m. to noon 
    Target audience: All faculty and staff

    Are you leading a project that will affect the people within your individual team, department, faculty or the organization as a whole and change the way you do things? You have likely developed your project plan and identified your key deliverables, but have you considered how you will manage the people side of this change? When implementing new tools, processes and/or programs, you need to integrate three key elements to ensure project success and achieve desired results.

    Learn How to:

    • Understand the key components of the change management process.
    • Use a solid change management model that will help facilitate individual and organizational change.
    • Review the 'Top Ten Tactics' for managing resistance to change.
    • Understand the resources available to you to support change management at the university.

    Facilitator:

    • Beth Partlow, Human Resources Specialist, Organizational Development
  • Intermediate Excel

    Date: Thursday, February 21
    Time: 9:30 a.m. to 12:30 p.m.
    Target audience: All faculty and staff

    This half-day intermediate Excel training session will show participants how to save views, define range names, manage multiple sheets and workbooks, protect and monitor data, create charts and work with shapes.

    Learn How to:

    • Use Custom Views.
    • Create outlines.
    • Define range names.
    • Manage multiple worksheets and workbooks.
    • Create formulas to summarize data.
    • Monitor cells.
    • Unlock cells.
    • Protect worksheets.
    • Use paste special and paste link.
    • Create quick charts.
    • Highlight data with shapes.

    Facilitator: 

    • Simone Lee Hubers, BA (Hons.), Learning Curve
  • Powerful Storytelling

    Date: Friday, January 25
    Time: 9:30 a.m. to 12:30 p.m.
    Target audience: All faculty and staff

    Stories have power. They captivate, touch, teach, inspire, unite and challenge. They help us understand and trust. Studies show we are wired to remember stories much more than facts and figures. However, when facts and stories are used together, audiences are moved both emotionally and intellectually and are more likely to act. Learn how to harness the power of stories in this workshop to get your ideas across.

    Learn:

    • What defines a story.
    • How to decide what points within a message need a story to increase their impact.
    • How to determine the objective of the story.
    • How to find great stories.
    • How to structure a story effectively.
    • How to tell a story powerfully.

    Facilitator: 

    • Mila Naimark, Clockwork Talk

March

  • Managing Me

    Date: Tuesday, March 19
    Time: 9 a.m. to noon
    Target audience: All faculty and staff

    This advanced-level priority/workload management learning session helps busy professionals do more with less and carve out more time for key priorities. It's about helping good performers continue to raise the bar in an ever-changing, ever-challenging work environment.

    Learn How to:

    • Use smart practices for proactively carving out time to work on your strategic priorities.
    • Use priority mapping techniques to get clear, focused and confident that you're on the same page as your leader.
    • Track your tasks, followups and other commitments to make smart choices, reduce stress and prevent things from slipping through the cracks.
    • Tame the 'email monster' by using best practices to help us filter and organize high volumes of email.
    • Diplomatically push back and negotiate some requests coming from others.
    • Ask good questions to identify the true priority and expectation.
    • Rein in your default inclination to say 'yes' to everything.

    Facilitator:

    • Doug Heidebrecht, BComm
  • Effective Negotiation Skills - NEW

    Date: Tuesday, March 21
    Time: 9 a.m. to 4 p.m.
    Target audience: All faculty and staff

    All employees engage in some type of negotiation as part of their jobs: between employees, between department heads, with students and parents, with the boss, with peers, with direct reports, and with the outside community. Imagine the tremendous benefits to any organization if its people could improve their confidence with negotiations.

    Learn How to:

    • Become more confident negotiator.
    • Use techniques to help become a more effective and confident communicator.
    • Build stronger relationships within and outside of the organization.
    • 'Expand the pie' to create value for both parties.
    • Use practical tools to help with every negotiation.

    Facilitator:

    • Peter Hiddema, CEO, Common Outlook

April