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List of competencies



Service focus

  • Adheres to the university’s vision, mission and values to advance the highest quality experience.
  • Works effectively and co-operatively with all stakeholders to foster on-going mutual respect and trust.
  • Demonstrates an attitude of interest and care and approaches each situation with a positive outlook. Shows respect for the diversity of our community.
  • Anticipates and responds to the needs and concerns of others.


  • Listens and interprets verbal and non-verbal inputs in order to ensure thoughts and ideas are understood.
  • Determines what information is to be communicated, when and to whom.
  • Organizes a response based on an awareness of content and intended audience.
  • Shares information, seeks feedback from others, and provides appropriate follow-up to ensure understanding of both the message and its intent.
  • Expresses ideas respectfully and shares information in a clear and concise manner using the appropriate mode of communication.

Integrity and accountability

  • Pursues goals, objectives and commitments in an ethical manner.
  • Meets job expectations, takes personal responsibility for outcomes and makes decisions based on sound judgments.
  • Identifies implications and works to minimize any negative effects by developing contingencies or alternatives when commitments cannot be met and involves and/or alerts those affected.
  • Uses resources (intellectual, material, time, technological) in an efficient and cost-effective manner.


  • Responds in an open and receptive manner to changes in the work environment or work demands.
  • Adjusts methods and approaches to effectively carry out tasks in situation of ambiguity and uncertainty. 
  • Adjusts style to respond appropriately to different and changing circumstances. 
  • Responds appropriately to different personal styles to provide positive and constructive input. 
  • Embraces change and demonstrates a willingness to learn new technology and processes. 


  • Works with others and builds effective relationships to accomplish common team goals and objectives.
  • Shares ideas freely and openly. Receives input from others.
  • Recognizes when compromise is necessary while working towards consensus with a focus on outcomes which reflect the collective need.
  • Accepts responsibility for his/her role as an effective participant.

Results oriented

  • Demonstrates an ability to focus time and effort on day-to-day goals and objectives.
  • Works towards agreed-upon goals and objectives in a timely manner.
  • Sets priorities to constructively address the specific needs of stakeholders and ensures timely delivery.
  • Stays focused and balances changing or competing priorities and responsibilities.


Planning/organizational skills

  • Establishes priorities to map out a course of action to achieve goals and objectives.
  • Seeks input from others on priorities and adapts work schedule to respond to changing timelines or expectations.
  • Estimates difficulty of work and timeframes accurately.
  • Takes long-term implications into account when dealing with current problems and issues.

Problem solving

  • Identifies issues and underlying components of the situation.
  • Considers alternative solutions by weighing the potential risks and impact against the desired outcome.
  • Recommends or implements, as necessary, the best solution(s) for resolving the problem.


  • Generates new ideas and goes beyond the status quo. 
  • Demonstrates a proactive approach to tasks without reminders or prompts. 
  • Identifies the need for unique or modified approaches to achieving results and developing solutions to problems. 
  • Works independently with minimal direction or structure as appropriate for the role.
  • Takes self-motivated steps towards assuming additional challenges which benefit the broader university community. 
  • Takes calculated risks and initiates actions towards a recognized benefit or advantage.

Conflict resolution

  • Recognizes the signs of conflict and initiates appropriate action.
  • Encourages open communication in order to identify causes of conflict and to explore different perspectives and solutions.
  • Addresses conflict in a manner that respects the needs of each stakeholder and the university.
  • Recognizes when compromise is necessary and is effective in getting others to be flexible in their views.
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